The capital of Botswana and seat of government, Gaborone is a vibrant, fast-growing city and an important business and tourism hub in the southern African region. From the...
After Your Trip
Claiming VAT
A non-resident on departing from Botswana may claim a refund of VAT paid on purchases of goods exported as accompanied baggage.
Click here to download Claim Form (VAT Refunds to Non-Resident Individuals)...
Lost/Damaged Luggage
Please inspect your baggage immediately after claiming it at your destination. Any damage or missing items must be reported before leaving the airport. The airline operates a computerized tracing system for missing bags, which when located are sent to the passenger’s final destination. If the trace is unsuccessful you will be asked to complete a baggage claim form. Compensation for lost baggage is as per the guidelines prescribed by the Montreal Convention of 1999.
Click here to download baggage Claim Form....
