Inspect your baggage immediately after claiming it at your destination. Report any damage or missing items before leaving the airport. The airline uses a computerized tracing system for missing bags, which, when located, are sent to the passenger's final destination. If the trace is unsuccessful, you will need to complete a baggage claim form. Compensation for lost baggage is $20 per kilogram, up to a maximum of 20kg. You can also take out your own insurance for baggage.
What should I do if my baggage is damaged or missing upon arrival?
Can I carry sharp objects in my carry-on baggage?
No, knives, scissors, and other sharp objects must be packed in your checked baggage. These items will be confiscated if found in carry-on baggage during x-ray screening.
What are the restrictions on carry-on baggage?
Carry-on baggage should not weigh more than 7kg and must fit into the overhead lockers.
How do I know if I need a visa for my destination?
Check well in advance of traveling whether you need a visa for your destination country. The airline or a travel agent can provide information and advice, but it is your responsibility to apply for and obtain a visa.
Are there any travel restrictions for expectant mothers?
Yes, expectant mothers must provide a medical certificate of fitness to travel when making a reservation. Air travel is not permitted after the 32nd week of pregnancy.
Can I use electronic devices during the flight?
Cellular phones must be switched off before boarding. The use of cell phones and other electronic devices, such as computers, computer games, and sound systems, is not permitted as they may interfere with the aircraft's avionics system.
Should I keep my seatbelt fastened throughout the flight?
Yes, it is recommended to keep your seatbelt fastened during the flight, even when the seatbelt sign is not illuminated, as a precaution in the event of turbulence. Remain seated with your seatbelt fastened until the seatbelt sign is turned off after landing.
When should I check in for my flight?
For domestic flights, check in at least one hour before the scheduled departure time. Check-in counters close 30 minutes before departure. For international flights, check in at least two hours before the scheduled departure time. Late arrivals will not be allowed to board, and the flight cannot be delayed.
How long should my passport be valid for travel?
If traveling to South Africa, your passport must be valid for at least 30 days after your intended date of return. For most other countries, your passport should be valid for at least six months after the intended date of return.
Where should I pack my valuables and special items?
Do not pack valuables such as cash, jewelry, laptop computers, electronic devices, or medicines in checked baggage. These items should be taken on board in your carry-on bag. The airline is not liable for the loss of valuables in checked baggage.
