Air Botswana respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile communication application. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION. The use of this mobile application and services provided by Air Botswana is subject to the terms below:

1. By accepting these terms, you agree to be bound by the terms herein. You agree that use of this application is at their sole risk and in no event will Air Botswana be liable for any direct, special, indirect, incidental, consequential( including among other things loss of revenue or profits), punitive, or exemplary damages of any kind or subject to equitable or injunctive remedies(whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of access to, or use of this application, or delay or inability to use this application, or any information contained in this application or the availability and utility of products and services.

2. The Airline disclaims all warranties of any kind, including, but not limited to the implied warranty of fitness for use of the application. The Airline makes no warranties that the application will work to meet your needs or that it will be uninterrupted, error free or secure.

3. You agree not to use the application for any unlawful activity and the Airline reserves the right to deny you access to the application should it be established that there has been unlawful use of the application by the user.

4. The application is linked to other websites that may have different terms of use and privacy policy. The user is to refer to those websites or applications for the appropriate information. The airline has no control over the third-party websites and accepts no liability arising because of user’s access thereto.

5. Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law.

6. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

7. This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party. 

8. COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

a. Personal Data
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application.

b. Derivative Data
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application.

c. Financial Data
There is no payment necessary for this Application. Financial information, such as data related to your payment method is for this application Not Applicable.

d. Geo-Location Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

e. Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s storage. If you wish to change our access or permissions, you may do so in your device’s settings.

f. Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

g. Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information. 

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your account.
• Compile anonymous statistical data and analysis for use internally.
• Email you regarding your account or flight reservation.
• Enable user-to-user communications.
• Increase the efficiency and operation of the Mobile Application.
• Request feedback and contact you about your use of the Mobile Application.
• Resolve disputes and troubleshoot problems.
• Send you a newsletter.
• Solicit support for the Application.
• Administer promotions, and contests.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you.
• Fulfil and manage purchases, orders, payments, and other transactions related to the Application.
• Generate a personal profile about you to make future visits to the Application more personalized.
• Monitor and analyse usage and trends to improve your experience with the Application.
• Notify you of updates to the Application.
• Offer new products, services, or recommendations to you.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Respond to product and customer service requests. 

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

• Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

• Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

• Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

• Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

• Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.

• Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

OPTIONS REGARDING YOUR INFORMATION

You may at any time review or change the information in your account or terminateyour account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Application
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at: e-booking@airbotswana.co.bw