Claiming VAT

A non-resident departing from Botswana may claim a refund of VAT paid on purchases of goods exported as accompanied baggage.

VAT Refunds to Non-Resident Individuals Download Form

Lost/Damaged Luggage

Please inspect your baggage immediately after claiming it at your destination. Any damage or missing items must be reported before leaving the airport. The airline operates a computerized tracing system for missing bags. When located, these bags are sent to the passenger’s final destination. If the trace is unsuccessful, you will be asked to complete a baggage claim form. Compensation for lost baggage is provided as per the guidelines prescribed by the Montreal Convention of 1999.

Download Baggage Claim Form Download Form

Download Convention for the Unification of Certain Rules for International Carriage by Air of 1999Download Form